General Terms and Conditions (GTC)


For all deliveries from Deutscher Verband für Materialforschung und -prüfung e.V. (hereinafter referred to as DVM) to consumers shall be subject to these General Terms and Conditions (AGB).

A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor his independent professional activity.

Contract partners

The purchase contract is concluded with Deutscher Verband für Materialforschung und -prüfung e.V., Gutshaus Steglitz, Schloßstr. 48, 12165 Berlin, registration court: Charlottenburg Local Court, registration number: VR5130B, Ust-Ident-Nr.: DE136624358.

Conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.

By clicking on the button “Payable order” you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.

Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of revocation in accordance with the statutory provisions.

If you, as a consumer, make use of your right of revocation according to section 4.1, you must bear the regular costs of the return shipment.

In all other respects, the right of revocation is governed by the provisions set out in detail in the following revocation instructions

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must notify us (DVM e.V. Gutshaus Steglitz, Schloßstr. 48, 12165 Berlin, Tel.: +49 30 8113066, Fax: +49 30 8119359, E-Mail: by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory. You can also fill out and submit the sample revocation form or another clear declaration electronically on our website (insert Internet address). If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

In order to comply with the cancellation period, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation

If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us or to (insert here, if applicable, the name and address of the person authorized by you to receive the goods). The deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for checking their nature, properties and functioning.


The payment can be made either in advance or cash on delivery.

If you choose the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Retention of title

The goods remain our property until full payment has been made.

Settlement of disputes

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online contracts. Further information is available at the following link: We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.